APPLICATION FOR SERVICE PROCESS

You will be provided with a CCV service assessment card at the inception of this agreement, which forms part of the documentation provided to you.  The service assessment card has the necessary measurement tool and details to assist you in making your application.  Only valid applications will be entertained.  All applications for service must be logged with the CCV call centre, toll free on 0860 100 228. Please note that any benefits to the CCV voucher can only be claimed or applied for after formal activation of the voucher at CCV Head Office.

How to apply:

1. Before contacting our call centre ensure that your vehicles damage falls within the service assessment card’s specifications.
2. Once you are sure that the application falls within the specification, take two or three photos of the damaged area which is required by CCV when you log/register your application.
3. Contact the CCV call centre on the toll free number 0800 100 228, and provide them with your voucher number which is required to log/register the application (to validate your voucher).
4. Once you have logged a call with the call centre a SMS will be sent to your mobile phone containing your application reference number, a call centre cell number and an e-mail address.
5. SMS or e-mail the photos of the damage to the contact details provided and use the application reference number as the subject title.  This is to ensure your application can be assessed and processed efficiently.
6. Once your application has been assessed, you will be sent a SMS to notify you if your application was approved or declined.
7. On approval of an application CCV will contact you to set up an appointment (the date and time) for your vehicle to be repaired.
8. You will be sent a reminder via SMS 24 hours prior to the scheduled appointment.  
9. In the event that you need to reschedule or cancel the appointment, please advise CCV’s call centre well in advance.  Refer to General Agreement and Definitions, (point 2 - Appointments).
10. The CCV mobile units’ technician will also validate the application, and will only perform work according to the CCV brochure and service assessment card.